RETURNS AND EXCHANGES
We offer an easy and comprehensive returns policy on all of our products
Looking to return or exchange an order?
We’ll help you get on the right foot. Just click on the button below to start the process. You'll be asked for the email address you used when placing the order, then you can easily see your orders and request a return.
OUR RETURN POLICY: 30 DAYS
All of our bikes, parts and accessories can be returned within 30 days from the date of delivery for an exchange or refund.
We offer a nice and long return period for all our bikes because the best way to know if the bike is right for you is to get out and ride it.
Please note that it's easiest to return bikes directly to us at one of our stores. If this isn't possible, then we can provide details of how to book and pay for a collection from your address. The cost to return the item is the responsibility of the customer.
You can test ride your bike within this period, but please make sure to take good care of it. If you decide to return it, make sure it's in a clean, sellable condition and in its original packaging and box.
FURTHER INFORMATION