We ship all EU orders directly from our warehouse in Germany. Therefore you can expect a delivery time of between 1-7 days (which will be stated during checkout). Some products are made to order and have a longer shipping time, which will be displayed on the product page.

Shipping rates can vary depending on your region and are calculated at checkout.

We offer free shipping for all Zone 1 EU countries.

You can see our shipping rates here.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

The best way to know if the bike is right for you is to get out and ride it!

All of our bikes, parts and accessories can be returned within 30 days from the date of delivery for an exchange or refund.

Please note that it's easiest to return bikes directly to us at one of our stores. If this isn't possible then we can arrange a collection from your address.

You can ride your bike within this period, but please make sure to take good care of it. If you decide to return it, make sure it's clean and in it's original packaging and box.

Click here to read here for further info about returning an order.

All of our bikes come with a lifetime warranty. You can find further information here.

All our parts and accessories come with a 1-2 year warranty unless otherwise stated.

All of our bikes are universally serviceable. That is part of our philosophy for making sustainable products. You can take you bike to your local bike shop or one of our own Temple Stores or Partner Stores. You can find your nearest one here.

Yes, we offer full and partial refunds.

You can find more information here.

A refund request can be submitted within a month after the purchase is made.

You can find more information here.