Temple components come with a 3 year warranty. Electronic and Shimano drivetrain components come with a 2 year warranty as do all accessories and paint finishes. Bags and backpacks come with a 1 warranty.
We will either repair or replace any defective component with the same or most comparable component available. Components such as tyres, tubes, chains, cassettes, cables and brake pads are considered consumable components and sit outside of these warranty terms. Please contact us should you require more information.
It's important to note what will void the warranty as there are many things that will affect the performance of our products which are out of the control of Temple Cycles. All warranties will be void if the bike is subjected to neglect, improper assembly, improper repair or maintenance, alteration, modification and improper use. The warranty does not cover damage caused by a crash, excessive use, or an accident such as the bike falling over. When any of our products are used for competition or commercial purposes, the warranty is also void.
Bicycles need to be maintained and serviced to make sure they perform correctly. Wheel truing, lubricating, brake adjustment, drivetrain adjustment and other typical maintenance procedures are not covered by the warranty and must be conducted by a professional bicycle workshop at the cost of the customer.
When your warranty claim is accepted, we've got you covered with the repair or replacement of your frameset, component, or accessory, ensuring your Temple Cycles experience remains top-notch. While there is a small contribution required from you for shipping and associated labour costs, we're here to make sure you get back to enjoying your ride as swiftly as possible. It's all part of our commitment to keeping your bike rolling and your adventures ongoing.
